The most frequently asked questions about redeeming a pre-paid card or free print PIN are below. If you have a question not listed here, or need additional assistance, please do not hesitate to contact us. Our contact information can be found at the bottom of this page.
- I ordered a pre-paid card, but have not received the PIN via e-mail.
- I received my PIN, but I cannot find it.
- What's a Pre-Paid Card? I should be getting Free 4x6 Prints!
- I already filled out the registration form, how do I get my prints?
- ARRRRGH, I'm frustrated with this and I need help!
HAVE NOT RECEIVED PRE-PAID CARD OR PIN: Pre-Paid Cards/PINs typically take 24-hours to arrive via e-mail. If you purchased a pre-paid card over 24 hours ago and it still hasn't arrived, we encourage you to contact the store from which you purchased the pre-paid card. PhotoExpress does not sell pre-paid cards directly.
LOST PINS AND PRE-PAID CARDS: If you have lost your PIN, or cannot locate your purchase we encourage you to contact the store where you made your original purchase. PhotoExpress does not directly sell, give away, or distribute pre-paid cards or PIN numbers.
WHAT IS A PRE-PAID CARD: The terms “pre-paid card” and “pin” on our website refer to a 10-Digit code that may be redeemed for prints of digital photos on our website. These codes may have been purchased, or may have been received as part of a package or other offer. Some vendors may refer to these cards/pins as “free prints”. When you redeem a pre-paid card, an account is created for you with a credit equal to the value of your pre-paid card.
EXISTING USERS: If you have already redeemed your pre-paid card or PIN, it is no longer needed. A credit for the value of your PIN has been added to your account, which is tied to your e-mail address. To log into an existing account, click here.
HOW TO GET HELP: If you're having troubles, we're here to help! Please feel free to contact us using the information below. You will receive a response in a timely fashion.
SUPPORT & CONTACT INFORMATION
For Technical Problems (Issues with uploading, our deluxe uploader, or errors after sucessful registration).
- Live Online Help: For best results, please use our Live Help feature for immediate assistance with technical issues. Choose the "Go to Live Help" button on this page.
- Assistance Via E-Mail: If you are unable to get technical support through the Live Help feature of our site, you may contact us via e-mail at photoexpress@tds.net. Please allow for up to 48 hours for a response.
For Customer Service & Registration Issues (Issues redeeming a PIN, logging into your account, quality of prints)
- Assistance Via E-Mail: You may contact our customer service department via e-mail at photoexpress@tds.net. Please allow up to 48 hours for a response.
- Assistance Via Phone: You may reach PhotoExpress via phone at (608)833-6080. Please note that store personel are able to assist with customer services issues, order questions, and registration, but may not be able to answer technical questions. For technical support, please see the options above.